12.0.28 Problem - iFly GPS for Android - iFly EFB

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HomeHomeDiscussionsDiscussionsiFly GPS for An...iFly GPS for An...12.0.28 Problem12.0.28 Problem
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4/14/2023 4:53 PM
 

Does anyone from iFly check these forums anymore?  I reported this 'Custom Waypoints' bug several weeks ago and nothing has been done about it yet.  How long does it take to get a problem fixed?  If I try to create a new custom waypoint on my two Android devices, it can't be done because the 'Save' button is off the bottom of the dialog box.  This should be a simple fix, why won't they do it?  Makes me unhappy...

I'll try to attach a screen shot of the dialog box.

 
 Screenshot 2023-04-03 114747.jpg
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4/15/2023 8:34 AM
 

Actually, no.  AP is no longer actively monitoring these forums or responding to user feedback here. (Notice that the "Forum" link is no longer present under the Support heading at the top of this website.)  In fact, there is some work being done to transition these user forums to a new platform and support paradigm that's taking some of their attention. 

AP's also been pretty busy the last few weeks with Sun-n-Fun support (though I never did hear where they ended up down there). 

Have you tried submitting a bug report from inside iFly?  That should go directly to someone at the company who will look at it.  That's probably the best way to get their attention right now.  (If you include a pointer to the forum thread in your bug report, that might draw their attention to it.)

 
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4/15/2023 2:19 PM
 

I did send an email directly to iFly about the problem.  I got a response asking for a 'screenshot' of the problem.  I did sent them one, actually the one you posted on the beta forum.  I got another response saying my complaint would be forwarded onto someone who could deal with it.  But of course so far I've seen no action yet.  I was hopeful it would be quickly fixed, I'm somewhat disappointed that it hasn't been.

Thanks for your response. 

 
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4/16/2023 1:17 PM
 

Jim, I'm sorry for our non-response and thankful for your persistence.   I've just added this easy bug fix to the 12.1 bug list, and will surely be fixed.   If you want an early release of it (within a couple weeks), you could become a beta tester. :)


Brian Knox, Sr Software Engineer
 
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4/16/2023 2:50 PM
 

He did mention he has access to the beta forum, so I think he already is a beta tester.

 
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