Unable to select certain states for map updates

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HomeHomeDiscussionsDiscussionsiFly GPS for An...iFly GPS for An...Unable to select certain states for map updatesUnable to select certain states for map updates
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12/23/2017 7:26 AM
 

Has anyone else been having troubles selecting some states in the map view for data updates? I can select West Virginia and Virginia, but not Maryland, for example. There are only about 10 states that I can manually select, but select all does work. It's a pretty big update to do that though, so I'd prefer not to have to download the entire US just to get the Mid-Atlantic covered. 

I've tried deleting all the app data, restarting, uninstalling and about every variation of that with no luck. I've already submitted a bug report and support is trying to help, but said they haven't gotten other reports. Hopefully it's not just my phone misbehaving.

 
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12/23/2017 2:22 PM
 
Andrew wrote:

Has anyone else been having troubles selecting some states in the map view for data updates? I can select West Virginia and Virginia, but not Maryland, for example. There are only about 10 states that I can manually select, but select all does work. It's a pretty big update to do that though, so I'd prefer not to have to download the entire US just to get the Mid-Atlantic covered. 

I've tried deleting all the app data, restarting, uninstalling and about every variation of that with no luck. I've already submitted a bug report and support is trying to help, but said they haven't gotten other reports. Hopefully it's not just my phone misbehaving.

 

The next beta release (when it comes out, should be within a week) will have added logging for you, to tell us more info that might give us some hints on root cause.  After that beta is released, please retest, and Send Bug Report.  Hopefully it turns up something useful.   My guess, though, is that somehow this is related to a device fault.  But if it were, I'd expect you to see other apps have similar screen-location-specific defects as well.   Do all other apps you run have no such issues? (try interacting with the same locations on the screen).    Also, when you are interacting with the iFly map itself... are there dead spots on the map too?


Brian Knox, Sr Software Engineer
 
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12/23/2017 3:31 PM
 

Thanks for your efforts here and via email. I will definitely collect more logging data for you when the next beta hits. The device (Google Pixel XL 2) is fairly new, which hopefully minimizes the chances of it being a hardware issue. I haven't seen any other dead spots on the screen and as near as I can tell I can select anywhere to interact with the iFly map as well. I pulled up the update screen and tried selecting Texas, then hit the back button and tried selecting the same spot on the moving map screen. Everything worked there as expected. 

 
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12/23/2017 4:44 PM
 

This issue could be a side effect of some change made in Android 8.1.   If so, then I should be able to figure out the root cause and solve it. 


Brian Knox, Sr Software Engineer
 
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HomeHomeDiscussionsDiscussionsiFly GPS for An...iFly GPS for An...Unable to select certain states for map updatesUnable to select certain states for map updates